Refund Policy

This Refund Policy is issued by Farmonaut Inc. ("Farmonaut," "we," "us," or "our") and applies to all paid subscriptions and purchases made through farmonaut.com, mining.farmonaut.com, the Farmonaut mobile applications, or by direct invoice. It does not override any additional refund rights you may have under mandatory consumer-protection law in your jurisdiction, which are not waived by this Policy.

Agriculture Platform subscriptions (Jeevn AI, crop monitoring, fleet management, traceability, and related plans purchased on farmonaut.com or via web checkout) are eligible for a refund according to the following table:

"Substantial usage" means you have submitted field boundaries for analysis, generated a satellite report, or received a Jeevn AI advisory under the subscription in question.

If you subscribed or made an in-app purchase through the Apple App Store or Google Play, your payment is processed and billed by Apple or Google, not by Farmonaut. Refunds for these purchases are governed by Apple's or Google's own refund policies and must be requested directly through:

• Apple App Store — reportaproblem.apple.com, or Settings → [your name] → Subscriptions on your device
• Google Play — play.google.com/store/account or the Google Play app → Payments & subscriptions

Farmonaut cannot directly issue a refund for a charge billed by Apple or Google, but we're happy to help you locate the correct purchase to reference in your request — contact [email protected].

1. Open the Farmonaut app and go to Account → Request a Refund, or email [email protected] with the subject line "Refund Request."
2. Include your registered account email, the transaction ID or invoice number, the approximate purchase date, and the reason for your request.
3. We may ask for additional information to verify the purchase and your identity before processing the request.
4. We will confirm receipt of your request within 2 business days and communicate our decision within 7 business days thereafter.

Approved refunds are issued to your original payment method: card refunds via Stripe typically post within 5–10 business days depending on your bank; Razorpay (INR) refunds typically post within 5–7 business days; wire-transfer refunds for enterprise invoices are issued by bank transfer within 15 business days, less any bank or remittance fees, which are non-refundable. App Store and Google Play refunds follow Apple's or Google's own timelines, outside Farmonaut's control.

• Subscription periods already elapsed, and API calls, satellite report generations, or AOI analyses already consumed;
• Custom Prospecting Reports, geological model exports, or bespoke data deliverables once generated and delivered;
• One-time onboarding, setup, data-migration, or professional-services fees, once the corresponding work has commenced;
• Third-party fees (payment-processor fees, bank wire fees, currency-conversion charges);
• Any purchase found, after investigation, to be associated with fraud, abuse, or a Terms of Service violation.

Subscriptions renew automatically at the end of each billing period at the then-current price unless cancelled before the renewal date. You may cancel at any time from Account → Subscription in the app, through your Apple/Google subscription settings for app-store purchases, or by contacting [email protected]. Cancelling stops future renewals; it does not, by itself, refund the current billing period — see Sections 2–3 for refund eligibility on the current period.

We will make reasonable efforts to send a renewal reminder before each auto-renewal, but it remains your responsibility to cancel before the renewal date if you do not wish to continue.

To protect our users and our business, we apply transaction monitoring, enhanced verification for higher-value or enterprise purchases, PCI-DSS-compliant payment gateways, periodic account audits, and real-time fraud alerts. Filing a chargeback with your bank instead of first requesting a refund through Section 5 may result in a temporary suspension of your account pending investigation, and — where a chargeback is found to be unwarranted — you remain liable for the disputed amount plus any chargeback fees Farmonaut incurs.

Prices are billed in USD via Stripe or app-store billing, or in INR via Razorpay for India-based customers, with enterprise invoices payable in USD (or another currency agreed in writing) by wire transfer. Refunds are issued in the original currency and payment method of the underlying charge. You are responsible for any applicable taxes, duties, or levies associated with your purchase; where legally required, Farmonaut will collect and remit applicable sales tax, VAT, or GST at the point of sale.

Farmonaut may update this Refund Policy from time to time. Material changes will be reflected in an updated "Last Updated" date above and, where required, communicated to active subscribers via email or in-app notification at least 14 days before taking effect. Changes apply prospectively and do not affect refund requests already submitted under the prior version of this Policy.