Contact Farmonaut

What to include when you ask about farm monitoring

Most of our first replies to farm enquiries are questions, because we can't recommend a plan or a setup without knowing what's being grown and where. If your first message already answers them, we can usually go straight to a recommendation. It helps to tell us:

• Where the farm is (the country and region are enough to start).
• The crops, and roughly when they're planted and harvested.
• The total area in acres or hectares, and how many separate fields or blocks it's split into.
• Whether you already have field boundaries as KML, KMZ or shapefiles. If you don't, that's fine, because fields can be drawn on the map in the web app.
• What you want to decide with the data: irrigation, fertilizer, pest scouting, yield forecasts, or reporting to a buyer or lender.
• Which language the field reports should be in, if it isn't English.

If you only have one or two fields, you don't need to contact us at all. Add a field in the web app and pick a plan; the first report comes after the next satellite pass. The satellite crop monitoring page explains what's in each report.

What to send with a mining quote request

We price mineral detection from three things: the size of the area, the minerals you're looking for, and whether you want a Premium or Premium+ report. The mining quote form asks for all three. A quote comes back faster if you also include:

• The license or claim boundary as a KML, KMZ or shapefile.
• The license number and its status, if it has been granted.
• Any work done on the ground so far, such as sampling, mapping, geophysics or old drill holes, and roughly where it was done.
• Your timeline, for example a drilling season or a deadline from a buyer or investor.

Delivery takes under 5 days from a usable boundary, and portfolios of several licenses are delivered in phases. What you receive are ranked Exploration Targets, meant to guide sampling and drilling ahead of a JORC or NI 43-101 resource estimate, not to replace one. You can read finished examples in our mining case studies, and the satellite mineral detection page describes both report tiers.

Writing a support ticket we can act on

The fastest tickets to solve are the ones we can reproduce. Before you open one on the support page, note down the email address on your Farmonaut account, the name of the field or project, and whether you were using the web app, the Android app or the iOS app. Then describe what you did, what you expected and what happened instead. A screenshot of the screen or the error message saves a round of emails.

For report questions ("why does this field show stress?" or "why did the irrigation advice change?"), include the date of the report you're looking at. Satellite readings change from one pass to the next, so we need to look at the same image you saw.

API and integration questions

The agriculture data API documentation answers most technical questions: you send a field with your Bearer key and get back JSON with all 16 satellite views, their values and the field report. If a call fails, open a ticket with the endpoint, the field ID, the time of the request and the full error response. If you're still evaluating the API, use the contact form instead and tell us roughly how many acres or fields you expect to monitor and what your product does with the data, so we can suggest the right setup.

Billing, plan changes and discount codes

Billing questions go through a support ticket so we can check your account. Include the account email and, if it's about a payment, the date and amount. If an affiliate or partner gave you a referral code, apply it at checkout on the subscription page for 10% off. If the discount didn't show up, mention the code in your ticket. Current farm plans are on the pricing page.

Partnership and affiliate enquiries

Agronomists, consultants and agri businesses can join the agriculture affiliate program, which pays 20% of what referred users spend for every month they stay subscribed. Geologists and mining consultants apply to the mining affiliate program, where each application is reviewed by hand. Both programs have their own sign-up, so you don't need the contact form for them. For white-label, reseller, research or data partnerships, use the form, choose "Something else", and tell us who your customers are and what you'd like to offer them.

Lenders, insurers and large estates

Banks, insurers and agribusinesses usually want to look at many farms at once rather than one field, so these conversations start with the contact form. Tell us how many farms or policies you'd like to cover, the main crops and regions, and what you need the data for: checking a crop before a loan, estimating yield across a portfolio, or verifying a claim. Our crop loan and insurance page shows what's available, including farm-level risk profiles and checks on land and claim data.

Plantations and estates with field teams often pair crop monitoring with the Agro Admin app, which assigns tasks to staff and tracks whether they've been done. If that's part of your plan, mention the number of people in the field so we can include it in the conversation.

Universities and researchers

Farmonaut is used by 74 universities, colleges and schools in 20 countries, for teaching and for research on crops, water and land use. If you're planning a study or a course, use the contact form, choose "Something else", and describe the region, the crops or land cover you're studying, the period you need data for, and whether students will use the web app or the API.